FAQ

Q. How do I place an order on Rosso Brunello?

Placing an order is easy, simply follow these steps:

• Shop by browsing through any of our product categories and view more detail on each product page. Add your chosen size to your shopping bag by clicking on the ‘ADD TO BAG’ button.

• Review the items you have selected by clicking on the ‘MY BAG’. To delete an item from your shopping bag, click on the 'X' button next to the item.

• To finalise your purchases, click ‘CHECKOUT’ and follow the instructions.

• If you are interested in an item which is not available to purchase online, you can email us and we will try and locate the product for you in one of our boutiques and arrange a mail order purchase.

Q. Do I need to create a Rosso Brunello account to place an order?

You do not need to create an account to make a purchase. However, we recommend that you set up a Rosso Brunello account to enjoy the benefits of managing your account which includes saving and organising your payment and address details, reviewing your order history and gaining access to create your own personal wish list.

Q. What size should I choose?

Rosso Brunello shoes come in Euro sizing and are true to size. Please refer to our size guide for further information.

Q. I’ve forgotton my password. What should I do?

Please click on the ‘Forgot your password’ link on the sign in page and follow the instructions.

Q. What payment types does Rosso Brunello accepts?

We accept Visa, MasterCard and American Express in our checkout. We also support Cash On Delivery.

Q. Is it safe to use my credit card?

The security of your details is of top priority to us. To ensure that your shopping experience is safe, simple and secure Rosso Brunello uses Secure Socket Layer (SSL) technology to protect the data you send to us over the internet. All credit card transactions on this site are processed using Cybersource, a secure online payment gateway which encrypts your card details in a secure host environment.

Q. Is my personal information kept private?

We will treat all the information you share with us as private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details, please read the Rosso Brunello’s Privacy Policy here.

In order to register with Rosso Brunello, you are required to let us know your name and email address. To place an order we will also require your billing address, delivery address, telephone number, credit card number, expiration date and the CVV number. If necessary these details may be used to verify and validate your order. We may use your contact details to keep you informed of our latest collections and Rosso Brunello news.

Q. Can I amend my delivery address once the order has been placed?

Unfortunately, once your order has been placed we are unable to change your shipping details but may be able to assist you to cancel and replace the order.